| Title | Description |
|---|---|
| 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀 | -> Handle customer queries through email and chat support channels. -> Provide accurate information about company services and customer requests. -> Respond to customer emails and chat messages professionally. -> Assist customers with loan-related queries and service information. -> Maintain accurate customer interaction records. -> Coordinate with internal teams for customer issue resolution. -> Follow company communication guidelines and operational procedures. -> Maintain quality and accuracy in written customer communication. -> Handle multiple customer conversations efficiently. -> Achieve assigned customer service and performance targets. -> Escalate complex customer issues to the appropriate department. -> Ensure a positive customer experience. |
| Title | Description |
|---|---|
| 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗱 𝗦𝗸𝗶𝗹𝗹𝘀 | -> Good English Communication Skills -> Good Hindi Communication Skills -> Email Writing and Chat Communication -> Written Customer Support Skills -> Basic Computer Knowledge -> Typing and Data Entry Skills -> Customer Handling Skills -> Problem-Solving Ability -> Time Management -> Multitasking Ability -> Teamwork and Coordination -> Attention to Detail -> Professional Written Communication |
| Title | Description |
|---|---|
| 𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 | -> Minimum Higher Secondary (12th Pass) -> Graduation Preferred -> Good English and Hindi Communication Required |
| 𝗦𝗮𝗹𝗮𝗿𝘆 𝗦𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 | -> Monthly CTC: ₹18,000 – ₹20,000 -> Final Salary Package Depends on Relevant Experience |
| 𝗦𝗵𝗶𝗳𝘁 | -> Shift Window: 8:00 AM to 8:00 PM -> Weekly Off: 6 Days Off Per Month -> Weekly Off Type: Rotational |
| 𝗙𝗮𝗰𝗶𝗹𝗶𝘁𝗶𝗲𝘀 & 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀 | -> Supportive Working Environment -> Career Growth Opportunities -> Opportunity to Work in a Fast-Growing Fintech Organization -> Professional Skill Development -> Customer Service Experience -> Opportunity to Build a Career in Financial Technology |
| 𝗪𝗼𝗿𝗸 𝗗𝗲𝘁𝗮𝗶𝗹𝘀 | -> Company Name: mPokket -> Job Role: Email & Chat Support Executive -> Process: Email / Chat -> Industry: Fintech / Financial Services -> Department: Customer Support -> Communication Languages: English & Hindi -> Shift Window: 8:00 AM – 8:00 PM -> Monthly Off: 6 Rotational Off Days -> Salary: ₹18,000 – ₹20,000 CTC Per Month |
| 𝗢𝘁𝗵𝗲𝗿 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀 | -> Minimum Qualification: 12th Pass -> Graduates Will Be Preferred -> Good Written English Communication Required -> Good Hindi Communication Required -> Candidates Should Be Comfortable Handling Email and Chat-Based Customer Queries -> Basic Computer and Typing Knowledge Preferred -> Ability to Work Within the Specified Shift Window -> Candidates Should Have a Professional and Customer-Focused Approach -> Salary Package Will Be Determined Based on Experience -> Interested Candidates Can Apply for the Email / Chat Process at mPokket |
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