| Title | Description |
|---|---|
| Responsibilities | -> Handle customer queries and provide professional support for the LG Inbound Process. -> Respond to customer inquiries in Bengali and Hindi. -> Maintain accurate customer information and service records. -> Perform back-office operations and data management tasks. -> Process customer requests and update relevant information in the system. -> Coordinate with internal departments to resolve customer issues. -> Maintain accuracy and efficiency in daily operational activities. -> Follow company policies, guidelines, and standard operating procedures. -> Achieve assigned performance and productivity targets. -> Escalate unresolved customer issues to the appropriate department. |
| Title | Description |
|---|---|
| Required Skills | -> Good Communication Skills in Bengali and Hindi -> Customer Handling Skills -> Basic Computer Knowledge -> Data Entry and Documentation Skills -> Problem-Solving Ability -> Active Listening Skills -> Teamwork and Coordination -> Time Management -> Basic Customer Service Knowledge -> Ability to Work in a Professional Office Environment -> Willingness to Learn New Processes |
| Title | Description |
|---|---|
| Qualification | -> Minimum Higher Secondary (12th Pass) -> Freshers Can Apply -> Experienced Candidates Can Apply |
| Gender | -> Male Candidates Eligible -> Female Candidates Eligible |
| Salary Structure | -> Fixed In-Hand Salary: ₹12,400 Per Month -> Performance-Based Incentives: Additional -> Provident Fund (PF): Available -> Employee State Insurance (ESI): Available |
| Shift | -> Duty Hours: 9 Hours Per Day -> Male Candidates: Day Shift, Night Shift & Rotational Shifts -> Female Candidates: Day Shift Only |
| Facilities & Benefits | -> Provident Fund (PF) -> Employee State Insurance (ESI) -> Performance-Based Incentives -> Opportunity to Gain Customer Service Experience -> Professional Office Working Environment |
| Work Details | -> Company Name: Tech Mahindra -> Job Role: Customer Support Executive / Back Office Executive -> Process: LG Inbound Process & Back Office -> Job Location: Kolkata -> Industry: BPO / Customer Service / Business Process Management -> Duty Hours: 9 Hours -> Male Shift: Day / Night / Rotational -> Female Shift: Day Only -> Work Mode: On-Site / Office-Based -> Experience: Freshers & Experienced Candidates |
| Other Requirements | -> Age Limit: 18–38 Years -> Minimum Qualification: 12th Pass -> Language Requirements: Bengali & Hindi -> Male and Female Candidates Can Apply -> Candidates Must Be Comfortable with Customer Support or Back Office Responsibilities -> Male Candidates Must Be Comfortable with Rotational Shifts -> Female Candidates Will Be Assigned Day Shifts Only -> Interested Candidates Must Share Their Updated CV for Initial Screening -> Limited Vacancies Available -> Immediate Applications Encouraged |
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