| Title | Description |
|---|---|
| Job Responsibilities | Audit tickets, Voice Bot, Chat Bot logs, chat & email interactions as per SOP Attend weekly calibration sessions Identify and report critical (red alert) transactions Highlight improvement areas in processes and policies Ensure quality standards are maintained across operations Provide feedback and support coaching initiatives |
| Title | Description |
|---|---|
| Required Skills | Knowledge of quality tools & metrics (scorecards, evaluation, calibration) Advanced MS Excel (VLOOKUP, HLOOKUP, Pivot, SUMIF, COUNTIF) 📊 MS Word & PowerPoint proficiency 💻 Strong communication skills (Hindi & English mandatory) 🗣️ Analytical thinking & attention to detail Coaching and feedback skills Teamwork and interpersonal skills 🤝 |
| Title | Description |
|---|---|
| Eligibility Criteria | Qualification: Graduate / Diploma 🎓 Experience: Minimum 2 years as Quality Auditor in contact centre Must have worked in last 6 months in: E-commerce / Telecom / Banking / Fin-Tech / Food-Tech / Edu-Tech Strong knowledge of customer service processes Good understanding of quality audit concepts |
| Language Requirement | Hindi: Read, Write & Speak (Mandatory) English: Read, Write & Speak (Mandatory) Additional languages (Preferred): Marathi, Tamil, Malayalam, Telugu, Punjabi, Bengali |
| Salary Details | ₹2.16 LPA – ₹2.40 LPA 💰 |
| Training & Selection Process | 2 Weeks Online Training On-the-Job Training (OJT) Certification Assessment after OJT |
| Other Details | 6 Days Working Office-based role Opportunity to work in customer experience (CX) domain 📈 Growth in quality and analytics career path |
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